Received following response, submitted another onboarding form to stop any delays: "Hello Brad,     My apologies, I believe you may have been instructed incorrectly.  Facility/Ancillary records cannot have individuals set up under them, so this should be set up as a professional group through our online Onboarding Form.  I will forward your email to the management over the team that handles those requests so they can make sure their team does not make this mistake again, and I will see if they can resume your application.  I will advise you to go ahead and resubmit online as well, because that may end up being faster to get your record set up.     Thank you,     Facility Provider Services  BlueCross BlueShield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company  Fax: 972-766-7315 | Email: TXFPS@bcbstx.com"