Spoke to Maddie J Rep at Cigna (800) 882-4462 conversation is mentioned below.  As per her she has process the request to add Melody under 61 Lincoln Street Address with our group, as only framingham address is showing under group just Need to fax at 8606877257 copy of her State License Attn: Network Operations. 10 Business days   Ref# 04/23/2021 - Maddie J 