Received following update from IT Service Desk Tufts_Health_Plan_Credentialing_Department@tufts-health.com>:  "incident number - PPO0068471   Hello Brad,   We apologize for the delay in responding to your email. Due to a backlog, the applications for Erin Oliva and Melody L'etoile were received on 10/15/2020 and are in process. We ask to allow at least 30-45 business days to process the applications.  Thank you so much for your patience."