Received the following Email from Wendy.Pridgen@cigna.com  Justin Souliere Thank you for requesting to join Cigna Behavioral Health. As your recruiter, I will personally assist you through our new onboarding process and while you are out of network. *Incomplete steps below will cause delays.  You will receive an email every time we verify if these steps have been complete so that we can forward the request to the credentialing team. Therefore, there is no need to email me back. All status inquiries will go to the Provider Line.   Initial Step - Online Request to Join the Network We have received the provider’s online request to join the Cigna Behavioral Health Network.  Step 1 – Onboard Packet  Your Cigna Onboarding Packet was just sent via DocuSign to your credentialing email. If you have not received it, please allow 5-10 minutes for the packet to arrive and/or check your junk/spam folder.  Please follow the instructions inside of DocuSign to complete your packet. * Onboard Packet is only accepted via DocuSign. * Provider must sign their own packet containing their own fee schedule. * Please make sure that the provider self-introduction contains at least one short sentence. Questionnaire is a useful resource, but it is optional and you can’t clear answers.  Photo is optional.  Step 2 – CAQH  Once you have completed Onboarding Packet via DocuSign, please review your CAQH to ensure that it is current and all questions accurate (See below).  û  CAQH documents are not accepted via email. The request information must be accessible to obtain via CAQH.  Even if no changes are required, you still must re-attest all forms to ensure it will not expire during this process. Insurance and License(s) expiration date must valid for 60+ days in order to proceed.   In addition, you will want to ensure that the “Credentialing Information” is entered and correct.  Once your signed packet has been received, I will begin verifying your credentials that been entered and current through the following steps:  ·         Verifying CAQH ·   Complete CAQH application with a current Attestation, even if no changes are required. ·         Attestation expires every 120 days. ·         State Attestations/Authorizations may apply- please see required forms for your state on CAQH ·         Credentialing Information ·         Current Liability Insurance (valid for 60+ days from today) ·         Upload your proof of liability insurance (COI) ·         Current Professional License and National Certificate (valid for 60+ days) in the same state as your service location(s). ·         Upload your license and certificates  Education History ·         List ALL COLLEGE DEGREES and CERTIFICATES  obtained ·         Must include school, start and end dates, degree level, major or area of training ·         Undergrad will be accepted in place of employment if you graduated less than 5 years ago ·         Training (enter all information) ·         5 Years of Consecutive Work History without gaps over 5 months (min red: starting from 2/2016) ·         Gaps over 5 months will require a “Work History Gap Explanation” Ø  Gaps includes anything outside of your field of practice (i.e. parenting, non-career related, academics) ·         Current Resumes/CVs containing month/year formatting be accepted  as long as it is dated within the last 2 years ·         Upload any supporting documents (ex: insurance, license, current resume containing month/year , ANCC, DEA)   Step 3 – NPI ·         Verifying your National Provider Identifier (NPI)           Must be current ·         NPI  1: Provider NPI  ·         NPI  2: Group NPI (must be the corresponding entity for the Pay To and Tax ID) Ø  NPI 2 (Group) is not associated with the Tax Payer, please call me to correct. NPI 2 and Tax Payer should be associated with the same entity. Ø  Please call ONLY IF you entered the wrong information on the online information form.  I will send out emailed communication to your credentialing contact for any required updates. Once complete, your Onboarding Packet will be sent for processing within the Credentialing department.  Status Updates Provider Service @ 800.926.2273   If you have any questions, please let me know. I look forward to working with you.        Thank you in advance,     Wendy Pridgen  Cigna Behavioral Health National Contracting Unit | Provider Relations Analyst  T: 903-337-2409  |  E: Wendy.Pridgen@Cigna.com