Thank you for considering Big Bear Recovery for your off-road recovery needs. Before proceeding, we require you to read and agree to the following terms and conditions. This disclosure is designed to clarify our services, limitations, and your responsibilities as a customer, ensuring a clear understanding of our policies to protect both parties.
1. Limitations of Service Please be aware that not all recoveries are possible due to various factors, including but not limited to the accessibility of small roads, bends, or trails. In some instances, our military-grade M1089A1 wrecker may not be able to reach your location. We will make every effort to assist you, but safety and vehicle limitations may prevent successful recovery.
2. Pricing Structure If you are not a package subscriber, you will be subject to full pricing for recovery services. Our subscription holders receive benefits and discounted rates based on their package type. Please note that recovery requests may be prioritized based on subscriber type, geographical area, the current location of our team, or if equipment is temporarily out of service for maintenance.
3. Search and Rescue Services Our search and rescue (SAR) services are available strictly by agency request only. Individual requests for SAR assistance cannot be accommodated unless they are initiated through the appropriate local agencies.
4. Available Services During Recovery Regardless of the subscription package purchased, the following services will be available during any recovery: emergency welding, air supply, water supply, tire repair, and jump starts. Please note that these services may have a flat rate price if they are not included in your subscription. Additionally, subscriptions come with a 7-day activation hold from the time of purchase, meaning benefits will not be available until this period has elapsed.
5. Vehicle Storage and Owner Consent Any vehicle agreed to be stored will require the owner's consent. The owner must be present at the vehicle during the recovery process and must provide valid identification. Subscription holders are only covered for the specific vehicle registered at the time of purchase. Additionally, the name of the account holder must match the name on the vehicle registration.
By continuing with your request for recovery services, you acknowledge that you have read, understood, and agreed to these terms. If you have any questions or concerns about this disclosure, please feel free to reach out to our team before proceeding. Thank you for choosing Big Bear Recovery, and we look forward to assisting you safely and efficiently.