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Privacy Policy

1. General Information

KALEIIM ("the Store") is an online business dedicated to selling makeup products, targeting customers over 18 years old in the United States and Puerto Rico. By using our website, you agree to the terms described in this document.

Contact email: info@Kaleiim.com

2. Collection and Use of Personal Data

KALEIIM collects personal information from users to process orders, enhance the user experience, and comply with legal obligations. The data collected includes:

  • Full name.
  • Shipping address.
  • Email address.
  • Payment method information (securely processed via Shopify and Stripe).

KALEIIM uses cookies to personalize the customer's experience on the website and optimize our services. By continuing to use our site, you agree to the use of cookies as outlined in our [Cookie Policy].

3. Information Security

Our website is protected by SSL/TLS technology to ensure that all customer-provided information is encrypted and secure during transmission. While we implement reasonable security measures, we cannot guarantee absolute protection against potential data breaches.

In the event of a data breach, we will notify affected users and the relevant authorities promptly, as required by Massachusetts laws and federal regulations.

4. Payment Methods

KALEIIM accepts credit cards processed through Shopify and Stripe. We do not store financial information on our servers; payment processing complies with PCI-DSS security standards.

5. Shipping Policies

Shipping is exclusively available to the United States and Puerto Rico. The estimated delivery time is 7 to 10 business days, excluding weekends and public holidays.

Shipping costs will be displayed at checkout. KALEIIM is not responsible for delays caused by third parties, such as courier services.

6. Return and Refund Policies

KALEIIM does not accept returns or cash refunds.

In case of products damaged during shipping:

  1. The customer must notify us via email at info@Kaleiim.com within 30 days of receiving the order, including:
    • Clear photographs of the damaged product.
    • Order information (order number).
  2. Once the claim is validated, a credit will be issued for the product value. This credit does not include shipping costs.
  3. Credits will be processed within 3 to 5 business days after confirmation, subject to the corresponding bank's timelines.

Exceptions:

  • Credits will not be issued for opened, used, or intentionally damaged products.

7. Usage Restrictions

It is strictly prohibited to:

  • Resell products without KALEIIM's explicit authorization.
  • Use the purchased products in a way that may cause harm or violate local laws.

KALEIIM reserves the right to cancel orders that violate these restrictions.

8. Cosmetic-Specific Regulations

KALEIIM complies with the regulations established by the Food and Drug Administration (FDA) for cosmetic products in the United States. This includes:

  1. Labeling: All products contain clear information about ingredients, usage, and warnings.
  2. Safe Ingredients: We do not sell products containing ingredients prohibited by the FDA.
  3. Cruelty-Free: KALEIIM adheres to "Cruelty-Free" standards.

For more information about FDA regulations, visit their official website.

9. Policy Changes

KALEIIM reserves the right to modify these policies at any time. Significant changes will be communicated to users via email or website notices.

10. Consent

By using our website, you agree to the terms and conditions outlined in this document. If you do not agree, we ask that you refrain from using our services.

For additional inquiries, contact us at info@Kaleiim.com.